FAQ Archive - Crystal Clear Clinic

Frequently Asked Questions?

Have a question that isn’t covered here? Call us on 1300 260 750 to speak with someone from our friendly andknowledgeable reception team.

Book an Appointment

Yes!

Microsuction is a safe and gentle method. It’s great for people with:

  • Narrow Canals
  • Perforated Ear drums
  • Otitis Externa debris occlusions
  • Foreign body occlusions
  • Stapedectomy and Mastoidectomy history
  • Tinnitus
  • Meniere’s Disease
  • Chronic vertigo
  • Grommets

Yes, we do.

For those with poor mobility or living in aged care facilities.

We refer home visits to Regional Ear Nurses.

Regional Ear Nurses is operated by Mardi, who is one of our fully trained and accredited Ear Nurses and has worked for us since 2012.

Mardi can be contacted on 0449 749 099 or email [email protected] or contact our reception staff on 1300 260 750 and we will pass on your details.

The home visit fee is $190.

Our Nurses are qualified in the Nationally Accredited course Micro Suction and Aural Hygiene (10770NAT) as approved by Australian Skills Quality Authority (ASQA).

Once you have your appointment, please apply olive oil drops the night prior to appointment. DO NOT apply drops if your child has an ear infection, grommets, ear pain, or a hole in the eardrum. (If your child has ear pain please make an appointment with your GP).

Softening with oil before microsuction lubricates the canal and softens wax. It’s important to apply olive oil drops to your child’s ears the night before the appointment. If you have difficulty applying the oil drops, the best time to try is at night when your child is asleep.

Don’t worry if you have been using another product or have forgotten to apply the oil; just come in for your appointment.

While lying on your side, apply 4-6 drops allowing 5 minutes for the oil to soak into your ear canal to help soften the wax. A plug of cotton wool will help keep the oil in the ear.

You can repeat this twice a day for up to 3 days before your appointment (at least once before your appointment is beneficial).

It is important that you DO NOT apply drops if you have a hole in your eardrum, a grommet, ear pain or ear infection.

Softening with oil before microsuction lubricates the canal and softens wax. Our Ear Nurses prefer olive oil to soften earwax. However, it is important that you DO NOT apply drops if you have a hole in your eardrum, a grommet, ear pain or ear infection.

Don’t worry if you have been using another product or have forgotten to apply the oil; just come in for your appointment.

You can speak to one of our lovely receptionists on 1300 260 750 or book online.

Generally, appointments are 15 – 30 minutes in duration. Occasionally, more time is needed, in which case the nurse will notify you.

Occasionally, further appointments may be required due to the level of blockage; your nurse will notify you during the appointment and discuss associated fees. 

Whilst your GP or Audiologist may refer patients to us, it is not necessary.

  • Berwick
  • Brighton
  • CBD – Melbourne
  • Croydon
  • Glen Waverley
  • Surrey Hills

Ear examination, consultation and treatment of your ears: $125.

Government Pension/DVA/Health Care Card holders: $110 (not Seniors Card).

Occasionally, further appointments may be required due to the level of blockage; your nurse will notify you during the appointment and discuss associated fees. 

Payment by EFTPOS, VISA, MASTERCARD or cheque (note: Diners Club & American Express not accepted). We can take payment over the phone.

Please note: Due to security reason we prefer not to handle cash. If you have no card please advise us when booking.

Our service is partly covered by St Lukes Health. The rebate is dependant on the level of cover you have with them. Please contact St Lukes Health Insurance directly to ascertain the amount of rebate they cover for our service. 

Our Service is not rebatable through Medicare.

The microsuction technique used at our clinics are the same as those practiced & preferred by ENT specialists. It includes the use of a suction tube and a gentle suction pump. In some cases the nurse may use fine instruments like tiny curettes to help remove wax.

At all times the nurse is using a microscope and plenty of light, ensuring that they can clearly see the entire ear canal at all times.  This makes microsuction an incredibly safe procedure.

Microsuction is regarded by medical professionals such as ENT Specialists, GP’s & Audiologists, as the preferred ear wax removal technique and is the treatment most likely to provide full and total clearance of problematic wax, chronic ear skin conditions, foreign bodies and infection occlusions.

IMPORTANT NOTICE

We are OPEN!

The Ear Nurses at Crystal Clear Ears are seeing patients!

Due to the current circumstances, the clinics that will be operational are as follows:

Brighton, Croydon, Epping, Glen Waverley, Melbourne and Surrey Hills.

For an appointment please call 1300 260 750 OR

If you or a family member has signs of a cold, fever, cough, sore throat, chills, muscle aches, weakness or flu like symptoms please have a COVID-19 test and ensure you are cleared prior to your appointment with our Ear Nurse.

We thank you for understanding and supporting us during this challenging time.

Please Note: If you have a persisting smokers cough, diarrhoea, nausea or shortness of breath, we ask that you bring a GP letter to your appointment stating that the condition is pre-existing and not COVID-19 symptoms.