FAQ Archive - Crystal Clear Clinic

Frequently Asked Questions?

Have a question that isn’t covered here? Call us on 1300 260 750 to speak with someone from our friendly andknowledgeable reception team.

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Microsuction is a gentle, professional, water-free procedure to remove ear wax, dry skin, foreign bodies and infective debris from your ears.

Microsuction is clinically proven and regarded by medical professionals such as ENT Specialists, GP’s & Audiologists, as the preferred ear wax removal technique, for the treatment most likely to provide total clearance of problematic wax, chronic ear skin conditions, foreign bodies and infection occlusions.


Microsuction is proven to be a gentle clinical treatment for the removal of problematic outer ear blockages. It’s great for people with:

  • Narrow Canals
  • Perforated Ear drums
  • Otitis Externa debris occlusions
  • Foreign body occlusions
  • Stapedectomy and Mastoidectomy history
  • Tinnitus
  • Meniere’s Disease
  • Chronic vertigo
  • Grommets

Crystal Clear Ears delivers one-on-one training to our Registered Nurses in Microsuction and Aural Hygiene in line with industry standards. Upon completion of the clinical training, the Ear Nurse will be issued a certificate of competency by our Ear Nurse Educator.

As a patient of Crystal Clear Ears, be assured that you are in good hands, as our Ear Nurses are committed to ear health and are experts in treating your ear hygiene needs with the clinically proven method of Microsuction and Aural Hygiene.

Whilst your GP or Audiologist may refer patients to us, it is not necessary.

Ear examination, consultation and treatment of your ears: $170.

Government Pension/DVA/Health Care Card/Carer Card holders: $160 (not Seniors Card).

Occasionally, further appointments may be required due to the level of blockage; your nurse will notify you during the appointment and discuss associated fees. 

Payment by EFTPOS, VISA, MASTERCARD, AMEX or cheque (note: Diners Club & American Express not accepted). All EFTPOS payments will incur a 1.20% surcharge fee; this includes MasterCard, Debit, Credit Card, AMEX and Eftpos cards.

We can take payment over the phone. If you are unable to pay by card or cheque, please advise us when booking.

Please note:

  • Cancellation fees will apply for late cancellations and non-attendance (for less than 4 hours notice).
  • Please see our Policies and Terms of Conditions regarding associated payments.
  • If the nurse decides that the patient is too restless or uncooperative, then the nurse may stop the treatment for the safety of the patient. If the treatment is unsuccessful due to the safety of the child, a consultation fee will still apply.

Our service is partly covered by St Lukes Health. The rebate is dependant on the level of cover you have with them. Please contact St Lukes Health Insurance directly to ascertain the amount of rebate they cover for our service. 

Our Service is not rebatable through Medicare.

  • Brighton
  • Epping
  • Glen Waverley
  • East Melbourne
  • Surrey Hills

Absolutely! We are more than happy to accommodate children at our clinic. Our Ear Nurses are fully trained to provide care for children. However, it’s important to consider a few factors when booking an appointment for your child’s safety and comfort.

Please keep in mind that we require children to be able to follow directions and remain as still as possible during the treatment. This is necessary for their safety. In the event that the nurse determines the child is too restless or uncooperative, the treatment may be stopped for the well-being of the child. It’s important to note that in such cases, there will be a reduced consultation fee.

To make an appointment for your child, simply give us a call at Crystal Clear Ears on 1300 260 750. Our friendly reception staff will be happy to assist you and book the appointment over the phone. During the booking process, we will also ask for your child’s date of birth.

Once you have made the appointment, we recommend reading the “Preparing your child for Microsuction” guide to help ensure a smooth and comfortable experience for your child.

Yes, there is wheelchair access to each of our clinic locations.

Important to Note:
The Ear Nurses will treat patients in wheelchairs that can self-transfer or transfer with the assistance of a carer to our examination chair. This is to ensure the safety of the patient and The Ear Nurses.
Patients who are unable to self-transfer or transfer with assistance by carer may be referred to the RVEEH or their GP.

You can speak to one of our friendly receptionists on 1300 260 750 or book online.

Generally, appointments are 15 – 30 minutes in duration. Occasionally, more time is needed, in which case the nurse will notify you.

Occasionally, further appointments may be required due to the level of blockage; your nurse will notify you during the appointment and discuss associated fees. 

We suggest to our patients that softening the blockage is very important prior to the appointment. Softening with olive oil for 2 nights can lubricate the canal and soften wax. Our Ear Nurses prefer olive oil as a softening agent over any other softening agents in the market. However, it is important that you DO NOT apply drops if you have a hole in your eardrum or grommets.

Please Note: Don’t worry if you have been using another product or have forgotten to apply the oil; just come in for your appointment.

To apply the softening drops, follow these steps:

  1. Lie on your side and carefully fill your ear canal with olive oil drops. Make sure to fill the canal slowly to avoid airlocks and oil flooding out of the ear.
  2. Allow the oil to soak into your ear canal for about 5 minutes. This will help to soften the wax.
  3. Place a plug of cotton wool in your ear to keep the oil in place for 15-30 mins.
  4. You can repeat this process for up to 2-3 days before your appointment. Applying the drops at least once before your appointment is beneficial.

Please note:

  • If you have a hole in your eardrum or grommets, it is important NOT to use the drops.
  • The Ear Nurses prefer Olive oil drops than any over-the-counter ear wax drops.
  • If you are preparing your child for microsuction, click below for specific instructions guide

If you are running late, please notify our reception team as soon as possible as our Ear Nurses’ day is carefully booked to allow sufficient time for each patient. If you have attended late to your appointment, please expect your appointment to conclude at the originally scheduled time.

Please note masks are not mandatory for patients. If, however, you are unwell and displaying signs of Flu-like symptoms, our staff may ask you to put a mask on.

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