Privacy Policy
Privacy & Confidentiality
At Crystal Clear Ears, we are committed to protecting your privacy and handling your personal and health information respectfully and in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
As a healthcare provider, we collect personal and health information necessary to provide ear health services, appointment management, and ongoing patient care.
What Information We Collect
We may collect information including:
- Full name
- Date of birth
- Contact details
- Pension card or health care card expiry date
- Medical history relevant to your ear health
- Referral information from GPs or healthcare providers
- Clinical notes and otoscopy findings
- Appointment and billing information
- Website enquiry or online booking information
How We Collect Information
Information may be collected through:
- Online booking forms
- Website contact forms
- Phone calls and emails
- In-person at your appointment
- Referral letters from healthcare providers
- Clinical assessments and treatment records
- Using a small camera we may take images inside your ear (no identifying information included).
Why We Collect Your Information
We collect personal and health information to:
- Provide ear health assessments and microsuction treatment
- Manage appointments and patient records
- Communicate with patients regarding appointments and care
- Liaise with your GP or healthcare providers where appropriate
- Process payments
- Meet legal and professional obligations
Confidentiality of Health Information
Your personal and health information is treated confidentially and stored securely. Information is only accessed by authorised team members involved in your care or clinic administration.
We will not disclose your information to third parties unless:
- You have provided consent
- It is required for your care
- Disclosure is required by law
- There is a serious threat to health or safety
Website & Online Information
Our website may collect limited non-identifiable information such as browser type, pages visited, and website usage statistics through cookies or analytics tools.
If you submit information through our website forms or online booking systems, that information is transmitted securely where possible.
Access to Your Information
You may request access to your personal or health information by contacting our clinic. We may require identification and the request in writing before releasing information.
If any information we hold is inaccurate, we encourage you to notify us so it can be updated.
Data Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Patient records are stored using secure practice management systems and appropriate administrative safeguards.
Contact Us
If you have questions regarding privacy or confidentiality, please contact:
The Ear Nurses at Crystal Clear Ears
1/260 Springvale Rd
Glen Waverley 3150
Phone: 1300 260 750
Website: Crystal Clear Ears