Privacy and Confidentiality Policy: Who we are
At The Ear Nurses at Crystal Clear Ears, we are committed to ensuring the privacy and confidentiality policy of our patients’ personal information. This policy outlines how we collect, use, disclose, and protect your information in accordance with relevant privacy laws and regulations.
Privacy and Confidentiality Policy: Collection of Personal Information
We collect personal information only for the purposes of providing the treatment of microsuction and aural hygiene. This information may include:
- Name, date of birth, and contact details
- Medical history, current health conditions, and treatments received
- Government issued cards
Use of Personal Information:
Personal information is used primarily to:
- Provide medical treatment and care to patients
- Communicate with patients regarding their ear health and appointments
- Process payments and manage billing
- Comply with legal and regulatory requirements
Disclosure of Personal Information:
We may disclose personal information in the following circumstances:
With your consent
When required by law, such as reporting communicable diseases
To healthcare providers involved in your treatment upon your consent
Safeguarding Personal Information:
We implement security safeguards to protect your personal information against unauthorised access, theft, loss, or alteration. These safeguards include:
- Physical security measures for our premises and records
- Technological security measures, such as encryption and password protection
- Staff training on privacy policies and procedures
Access and Accuracy:
You have the right to access and update your personal information held by us. If you believe that any information we hold is inaccurate or incomplete, please inform us promptly so that we can make the necessary corrections.
Retention and Disposal:
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with Victorian privacy law requirements. When no longer required, information is securely disposed of.
Consent:
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
Changes to this Policy:
We may update this privacy policy periodically to reflect changes in our practices and legal requirements. We will post the revised policy on our website and notify patients of any significant changes.
Contact Us:
If you have any questions or concerns about our privacy practices or wish to access or correct your personal information, please contact our head office on 1300 260 750.
Protecting your privacy and confidentiality is a fundamental commitment at The Ear Nurses at Crystal Clear Ears . We strive to handle your personal information responsibly and transparently to maintain your trust in our Microsuction ear cleaning service.